It is a common situation when you get a call from a user who accidentally deleted a message or some other item from their mailbox (like calendar appointment or task item). You recommend straight away to check the deleted items folder and here you are informed that the user has just emptied the Deleted Items folder or  has used "Hard delete" (the Shift+Del key combination).
Here comes the moment to use one of the extremely helpful exchange features - "Recover deleted items".

 

This Video tutorial discusses how to configure an account to use the Microsoft Exchange Server Mailbox Merge (ExMerge) utility in Microsoft Exchange 2000 Server and in Microsoft Exchange Server 2003.